ADVICE COLUMN · 2026
When is my appointment? We wait and we wait. I am tired of waiting on the waitlist.
JULY 2026

A letter from a family
Dear Aria:
I feel like I've been waiting forever, and honestly, I'm exhausted. I've been waiting like for very long.My son is supposed to start school this year and he needs help right now. Everywhere I go, people tell me, “You need to do this” or “You need to get this service” or “Here's another referral”. I do everything they ask, and then I'm told to wait. Then I wait some more. And then I get put on another waitlist. I need to wait and wait and wait and wait.
I'm tired of waiting.
Every month that goes by feels like another month where he's learning habits that become harder to change later. I worry that the longer we wait, the more delayed his learning becomes. I feel like I'm waiting for help and he's waiting too.
He's already four years old. He was diagnosed around his third birthday. Before that, he received Birth to Three services, but only for about six months because the referral process took so long. I asked for help when he was two, but by the time everything was approved and services actually started, he was almost three years old and aged out of the program.
It's been one wait after another. I need the help right now.
This is exhausting. Sometimes I just want to scream. People can clearly see that my son is struggling. They can see he needs support. I don't know why they can't tell he has autism and what he needs help with. Why does every step require another referral, another phone call, another form and another waitlist? Why do I have to keep telling people where to refer us? Why can't the system just help us?
I know these services are important, but I feel like we're losing valuable time while we're waiting. What am I supposed to do while we're stuck on another waitlist? How can I help my son now instead of just waiting for someone to call us?
Aria responds
First, I want you to know that many parents feel exactly the way you do.
Waiting for services while watching your child struggle can be one of the hardest parts of raising a child with autism or developmental delays. You finally receive a diagnosis or someone tells you your child needs additional support, and you expect help to begin. Instead, you're often met with more paperwork, more referrals, more phone calls, insurance authorizations and another waitlist. It can feel overwhelming, discouraging, and deeply unfair.
Your frustration makes sense.
Every month matters—but it is not too late.
Research consistently shows that the early years of life are an important period for brain development. During this time, children are rapidly learning language, social communication, play, self-help skills, emotional regulation and ways of interacting with the world around them.
That is why professionals encourage families to begin intervention as early as possible.
However, “early” does not mean that an opportunity is lost forever if services don't begin immediately. Children continue to learn throughout childhood, adolescence and adulthood. Progress is still possible, and meaningful improvements happen every day in children who begin intervention later than expected.
The goal is not to panic about lost time.
The goal is simply to begin helping your child with the opportunities you have today.
The service system itself—not just the child's everyday difficulties and challenges related to autism—can be a major source of parental stress.
Parents report struggling with the excessive bureaucracy related to requesting and receiving services. The emotional burden does not come only from caring for a child with autism. It also comes from navigating complicated systems that require multiple referrals, repeated evaluations, insurance approvals, paperwork and long delays before treatment can begin.
If it feels like every phone call leads to another referral, another form, another evaluation, and another waitlist, you are not imagining it. Various studies have consistently found that families of children with autism often face multiple barriers when attempting to access services for their child, including obtaining multiple referrals for specialists and specialized services, long waitlists, fragmented systems, limited access to services in certain regions and delays before intervention can begin.
Parents often become “case managers” and are responsible for navigating the educational, social service and pediatric health care systems in order to access and coordinate services for their child. Many parents tell us that they spend more time making phone calls, completing paperwork, gathering records, contacting insurance companies and coordinating providers than they do actually receiving services.
Fragmented services tied with constantly having to repeat their child's history is also associated with decreased well-being. Many parents describe feeling emotionally drained by having to explain their child's history again and again to every new provider, clinic, therapist, insurance representative and school professional. Research shows that this repeated retelling is itself associated with lower parental well-being.
Parents have to “fight” for services.
One of the hardest experiences for many families is feeling that their concerns are not immediately believed. Parents are often the first people to notice developmental differences, yet research shows that their concerns are not always acted upon promptly, contributing to delays in diagnosis and intervention. If you felt something was different before anyone else did, that is very common. Parents are usually the first people to recognize changes in their child's development, which is why your observations are so important.
Many families begin to feel that they must constantly advocate simply to receive medically necessary care. Over time, this can create frustration, exhaustion and even adversarial relationships with systems that parents hoped would help them.
In addition, parents perceive certain school professionals as having a limited knowledge of ASD and often feel blamed by them with regard to their child's behavior.
The process is long and complex, sometimes resulting in a wrong diagnosis. Research has shown, however, that physicians often do not take parent concerns into account, thus delaying the next step in the process. Often, multiple referrals are required before the parents can consult a specialist. The waitlists to meet with an ASD diagnostician are long, and parents have to wait for extended periods of time before beginning the diagnostic process. Furthermore, when children are high functioning, families experience significantly longer delays. Children are typically diagnosed around the age of 36 months for children with autism, and around 7 years of age for children with an Asperger/ higher functioning Autism profile. This is especially problematic, as early intervention programs are the most effective in teaching skills and managing behaviors, especially when started at a young age. Thus, these delays increase family stress and hinder the start of intervention programs for the child with ASD. Further, children who are diagnosed later may no longer have the option of early intervention services, as they will have “aged out.”
The waiting affects the whole family
Parents of children with ASD experience significant parenting stress that impacts their emotional and physical well-being, as well as their marital relationships. It also impacts finances, employment, siblings and overall quality of life.
“Service gaps contribute to increased maladaptive behaviors, regression in some adaptive skills and stalled improvement in skills. The increase in maladaptive behaviors and the stalled rate of skill improvement is enhanced in the context of a lack of stimulating programming as a result of service gaps.”
This does not mean that every child inevitably gets worse while waiting. But it does mean that when children lack meaningful developmental opportunities because of service gaps, progress may slow and some skills or behaviors may worsen.
As a parent, your concern about “losing time” is understandable. Long waits delay access to intervention, increase uncertainty and add to family stress. That is one reason why many professionals encourage families to begin learning developmental and communication strategies at home while waiting for formal services.
Waiting does not have to mean doing nothing.
Waiting for services is frustrating, and the research shows that long waitlists, fragmented systems, repeated referrals and difficulties accessing care are genuine sources of stress for families—not simply inconveniences. At the same time, waiting does not mean your child's development has to stop. Improving service access is essential, but it is also of importance to support parents during this period through education, parent coaching, coping strategies, social support and interventions that can begin before formal therapy is available. While no one can replace timely access to services, there are still meaningful ways to promote your child's development and your family's well-being while you continue advocating for care.
One of the biggest misconceptions is that therapy only happens once a child enters a clinic.
In reality, children spend far more time at home, with family, at daycare, at preschool, in grocery stores, on playgrounds, during meals, bath time and bedtime than they ever will in therapy.
These everyday moments are where learning naturally happens.
While you wait for services, you can begin helping your child by:
- following your child's interests during play rather than directing every activity
- reading books together every day, even if your child does not yet sit for long
- encouraging communication in whatever form your child currently uses
- creating predictable daily routines
- practicing simple turn-taking games
- spending time outdoors together
- helping your child participate in everyday activities such as dressing, meals, cleaning up, shopping, and playing alongside family members
These experiences may seem small, but repeated thousands of times over weeks and months, they become powerful learning opportunities.
Parent involvement matters more than many people realize. Research has repeatedly shown that when parents learn strategies that support communication, play, emotional regulation, and engagement during everyday routines, children often make meaningful developmental progress.
Parents are not expected to become therapists.
You already know your child better than anyone else.
Therapists help you recognize opportunities that already exist throughout your day and show you ways to turn ordinary interactions into learning experiences without taking away the joy of being together.
If possible, don't wait to learn while you're waiting for therapy.
Support for Parents and Families While They Wait
Waiting for autism services is not only difficult because a child is going without recommended intervention. It can also place significant emotional, practical, financial, and relational pressure on the entire family.
Supporting families requires more than giving parents a referral and placing their child on a waitlist. I would place recommended supports into three broad areas:
- Individual and family interventions
- Community interventions
- Service-related interventions
Together, these recommendations recognize that a child's development and a parent's well-being affect one another. Appropriate intervention for the child may also support parental well-being, while helping parents cope, problem-solve, communicate and participate confidently in intervention may benefit the child and family as a whole.
Individual support for parental well-being
Parents of children with autism often face stressors that they cannot immediately resolve. A parent may complete every referral, call multiple providers, appeal an insurance decision and remain on several waitlists without being able to make an appointment become available sooner.
For this reason, problem-solving alone may not be enough. Parents may also need support with:
- processing difficult emotions;
- distinguishing between what can and cannot currently be changed;
- responding thoughtfully rather than reacting during highly stressful moments;
- identifying personal and family values;
- examining thoughts and interpretations that intensify distress;
- developing realistic coping strategies; and
- recognizing their own emotional and physical needs.
Mindfulness-based interventions, Acceptance and Commitment Therapy, or ACT, and Cognitive Behavioral Therapy, or CBT, are some of the approaches that may support parental well-being. These are also available through the Parent Support and Consultation Program and through the Supported Steps Program at Aria Alessia Kids Center.
Mindfulness can help parents remain present, notice their emotional and physical responses, and create space to choose a coping response. ACT can help parents acknowledge painful realities without giving up on advocacy or meaningful action. CBT strategies may help parents identify, monitor, and reconsider thoughts that contribute to anxiety, hopelessness, guilt, anger or self-blame.
Acceptance in this context does not mean approving of an inadequate service system, accepting that a child should go without care, or stopping efforts to obtain treatment. It means helping parents conserve emotional energy by recognizing what they cannot control at this moment while continuing to act on the things they can influence.
Family relationships and co-parenting
Autism-related stress does not affect only one parent. It may influence communication between caregivers, relationships with siblings, marital satisfaction, consistency in parenting, and the family's ability to make decisions together.
It is recommended that parents receive support that helps families strengthen:
- open and honest communication;
- cooperation between parents and caregivers;
- shared problem-solving;
- consistent parenting approaches;
- emotional and practical support between family members;
- constructive interpretations of stressful situations; and
- family resilience.
It is also recommended to involve fathers and other caregivers earlier rather than assuming that one parent—often the mother—will carry responsibility for coordinating care and implementing strategies.
Family support may therefore include helping caregivers understand one another's perspectives, communicate about difficult decisions, divide responsibilities more fairly and develop a shared approach to supporting their child.
Psychoeducation for the entire family
Families sometimes may receive a diagnosis without receiving enough help understanding what it means for their child's daily life.
Psychoeducation is recommended to help families understand autism, related developmental and behavioral needs, prognosis, family adjustment and available supports. Psychoeducation can also help parents distinguish between behaviors that may reflect communication difficulties, developmental delays, sensory needs, anxiety, limited coping skills, or difficulty understanding expectations. This understanding can reduce blame and help caregivers respond more consistently and compassionately.
Parents may also need support understanding:
- why certain behaviors occur;
- what their child may be communicating;
- which expectations are developmentally realistic;
- how to support communication and regulation;
- how to teach skills during daily routines;
- how to prepare for transitions; and
- how to evaluate treatment recommendations.
Parent-to-parent and community support
Formal and informal social-support is also of importance.
Support networks whether informal (family and friends) or formal (parent to parent groups, community groups) should be emotionally safe. Criticism, excessive demands, and negative interactions may worsen parental stress.
Families benefit most from communities that are respectful, nonjudgmental, practical, and responsive to their circumstances.
Family-centered autism services
Autism services should not treat the child as though the child exists separately from the family.
Parent stress and child behavior can influence one another. When a parent is emotionally depleted, unsupported or overwhelmed, it may become harder to respond consistently, practice strategies, attend appointments, coordinate services or support other family members. Similarly, when a child receives appropriate and effective intervention, some sources of family stress may decrease.
I recommend that services for children with autism simultaneously offer appropriate support to family members.
Family-centered services may include:
- helping families use strategies consistently;
- coordinating care between professionals;
- maintaining open communication with parents;
- considering the family's values and cultural beliefs;
- adapting recommendations to the family's actual resources and schedule;
- recognizing co-occurring developmental, behavioral, psychiatric, or medical needs; and
- providing services across important developmental transitions.
Why parent coaching and support exists during waiting lists
“You do not have to face the waiting period alone”
Waiting for services can feel overwhelming, especially when you are trying to understand your child's diagnosis while also worrying that you are not doing enough.
Many children with autism spectrum disorder and their families must wait several months, if not years, to access early behavioral intervention (EBI) services. Service providers must thus develop alternative support models to assist families placed on waiting lists.
Continuous support matters. Establishing a continuous contact with families as soon as possible after the child's diagnosis may help reduce the detrimental effects of delayed access to services due to waiting lists
The specific goals of parent support and coaching are to provide parents with tools to intervene with their child as they wait for EIBI services. Parents often appreciate tips and advice for how to act and intervene for their child while they wait for services. The parent support program is very adapted to the family and it also helps clinicians later adapt the ABA program more specifically for their child. Many parents also report feeling as an integral part of their child's services. It gives parents more hope and an increased sense of optimism when they feel supported along with their child. Parents also value having structure and goals to work on with their child at home, having access to data and expertise, having tools and being able to use them appropriately. Some parents also say that it helps make their life easier, and have more harmony at home.
It is true and understandable that these lower-cost, parent-focused programs may not be a substitute for more intensive and children-driven services and that you may continue to want more intensive child-focused services for your child, but they can be very valuable while you are waiting to start direct services. They can help families have access to professional guidance and expertise while waiting.
What Parent and Family Support looks like at Aria Alessia Kids Center
You may be able to begin with parent coaching while waiting
Families receiving services through Aria Alessia Kids Center may have access to approximately one to two hours of parent support, family support or coaching each week, depending on the child's needs, the family's goals, scheduling and available coverage.
Project ImPACT
While your child is waiting for direct services, your family may be able to begin parent coaching through interventions such as Project ImPACT. Project ImPACT may be included among the parent-mediated interventions available to appropriate families.
Project ImPACT helps caregivers learn practical strategies to support a child's communication, social interaction, play, and engagement during everyday routines. This means you do not have to simply wait without knowing what to do. A clinician can help you use ordinary moments—such as playing, reading, eating, getting dressed, or spending time together—as opportunities to support your child's development.
The goal is not to ask you to become your child's therapist or recreate formal therapy at home. The goal is to give you immediate guidance, help you understand how your child learns, and provide strategies you can begin using now while you continue waiting for additional services.
Support for coping with the stress of waiting
While you are waiting for services, you may also be able to receive parent support informed by Acceptance and Commitment Therapy, or ACT.
ACT can help when you are doing everything you can—making calls, completing referrals, following up with providers—and there are still parts of the process you cannot control. It gives you a place to work through grief, fear, anger, frustration, and uncertainty without allowing those feelings to take over every part of your life.
ACT may help you notice painful thoughts, decide what meaningful steps you can take right now and remain emotionally present with their child during difficult periods. This may include continuing to advocate for your child, using supportive strategies at home, caring for your own well-being, making room for grief, fear, frustration or uncertainty, continue advocating without allowing the service system to consume every aspect of family life and staying emotionally connected with your child during a difficult waiting period.
ACT does not mean accepting poor care, giving up on services, or pretending that the wait is okay. It is meant to help you keep taking meaningful action while coping more flexibly with the parts of the situation that cannot be changed immediately.
Cognitive and coping support
While you are waiting for services, CBT-informed parent support can help you work through the thoughts that often make an already difficult situation feel even heavier.
You may find yourself thinking, "I have already failed my child," "Nothing will ever get better," "Every difficult behavior means she is getting worse," or "I have to solve everything immediately." These thoughts are understandable when you have been waiting, making repeated calls, and worrying about your child's development.
A clinician can help you look at whether these thoughts are fully accurate, understand how they affect your emotions and decisions, and develop more balanced ways of responding. The goal is not to minimize the seriousness of the wait or tell you to "think positively." It is to help you separate what is happening from the most frightening conclusions your mind may be making about it.
For example, a difficult week does not necessarily mean your child will never improve, and needing help does not mean you have failed as a parent. CBT-informed support can help you focus on the steps that are possible now, such as continuing to advocate, using practical strategies at home, asking for support and making decisions without feeling that everything must be solved at once.
Family and co-parenting support
When appropriate, family-support or family-therapy sessions may address:
- disagreements about the diagnosis;
- different parenting responses;
- inconsistent expectations between homes;
- communication following separation or divorce;
- division of caregiving responsibilities;
- stress experienced by siblings;
- family conflict related to treatment decisions;
- caregiver burnout; and
- shared planning for the child's needs.
Support can begin even when direct services are limited
Parent coaching is not always a complete substitute for medically necessary direct intervention. A child who needs comprehensive treatment should not be expected to receive all necessary support solely through caregiver education.
However, parent support can provide an earlier point of entry for families who are:
- waiting for a full therapy schedule;
- beginning with fewer hours;
- uncertain about ABA;
- unable to attend intensive services immediately;
- experiencing separation concerns;
- trying to understand a new diagnosis; or
- needing immediate help with communication, routines, behavior or family stress.
One or two hours each week will not remove every structural barrier facing a family. It can, however, provide a reliable professional relationship, practical assistance, emotional support, and strategies that families can begin using while larger service needs are addressed.
Parents should not have to carry everything alone.
The central message is that supporting a child with autism requires supporting the systems surrounding the child.
Families need more than recommendations. They need services that are accessible, coordinated, culturally responsive, emotionally supportive, realistic and connected to their daily lives.
At Aria Alessia Kids Center, weekly parent support, family-focused services, and coaching—including Project ImPACT and other individualized approaches—are intended to help families support their child, strengthen relationships, develop practical skills and feel less alone while navigating autism services.
The purpose is not to turn parents into therapists.
The purpose is to give parents a knowledgeable and compassionate place to bring their questions, understand what is happening, practice helpful strategies, and receive support for the well-being of the entire family.
You can also ask your selected clinic or provider:
- whether cancellations become available
- whether your child qualifies for an urgent opening
- whether parent coaching can begin before direct therapy
- whether shorter appointments are available while waiting for a full schedule
- whether another clinic location has earlier availability
Many families receive services sooner simply because they asked to be contacted if an earlier opening becomes available.
Remember that your child is still growing every day.
It is completely understandable to feel that precious time is slipping away.
But children do not stop developing simply because they are on a waitlist.
Every conversation you have with your child, every game you play together, every shared smile, every bedtime story, every walk outside, every opportunity to communicate, and every successful daily routine continues to build the foundation for future learning.
Professional therapy is incredibly valuable, but it builds on relationships and experiences that begin long before the first therapy session.
Finally, be kind to yourself.
Parents often feel guilty for circumstances they cannot control.
You did not create the waitlists.
You did not create the shortage of providers.
The fact that you continue making phone calls, completing paperwork, advocating for your child, and searching for answers tells me something important—you have not given up.
That persistence matters.
When services finally begin, everything you have been doing to support your child at home will become part of the foundation that your therapy team builds upon. The wait is frustrating, but it does not define your child's future. What matters most is continuing to create opportunities for learning, connection, and joy while you keep moving forward together.
Why is there a waitlist for autism and ABA services?
Families often ask why it can take so long to begin autism services. Unfortunately, the answer is not simply that there are "too many children." Autism evaluations and treatment planning require clinicians with highly specialized training, and there are not enough experienced providers to meet the growing demand.
Many parents are surprised to learn that it can take weeks or even months to begin autism services after receiving a diagnosis. Unfortunately, this is a common challenge across many communities. The waitlist for assessment is only the first of many. Many of the intervention and support services required by these children already have long waitlists themselves
One reason is that comprehensive autism services are highly specialized and resource-intensive. High-quality ABA programs require Licensed Behavior Analysts, licensed junior therapists, ongoing supervision, parent support, care coordination, assessment, and individualized planning. Providing intensive therapy for one child may involve 10 to 40 hours of direct service hours each week, in addition to clinical supervision, data analysis, family meetings and collaboration with schools and other healthcare providers. Because these services require substantial time, expertise and financial resources, there are simply not enough qualified professionals to meet the growing demand.
Another factor is that many families understandably look for providers with experienced clinicians, evidence-based programs, strong parent involvement, and a reputation for comprehensive, individualized care. Because these providers are often in higher demand, they may develop longer waitlists. A shorter waitlist may simply reflect greater availability and should not automatically be viewed as a sign of lower quality. Families should consider staff qualifications, clinical supervision, treatment quality, family support, and whether the program is a good fit for their child's needs rather than choosing a provider based on wait time alone.
Efforts to improve access should not come at the expense of quality. Providers with longer waitlists are often those delivering comprehensive evaluations through clinicians with specialized autism expertise, although wait time alone should never be used as a measure of quality.
Even after a family selects a provider, services usually cannot begin immediately. Before ABA services start, clinics typically need to obtain and review diagnostic reports, medical records, insurance information, and referral documents when required. An assessment is then completed and an individualized plan is developed. A quality evaluation involves much more than the simple application of specific tools and/or the return of a diagnostic label. A high-quality assessment identifies developmental strengths, communication abilities, cognitive functioning, behavioral needs, medical conditions and individualized goals.
Most insurance companies also require prior authorization before approving ABA therapy, a process that commonly takes 15 to 30 days, although it may take longer depending on the insurance plan and whether additional information is requested. During this time, the clinical team is often communicating with the child's pediatrician, psychologist, speech-language pathologist, occupational therapist and other providers to gather records and ensure treatment recommendations are coordinated.
For school-age children, additional coordination may also be needed with teachers, special education staff, and the child's Individualized Education Program (IEP) team. Speaking with educators, reviewing school records, and understanding how the child functions in the classroom helps ensure that therapy goals complement—not duplicate—what the child is already working on at school.
Many families ask "why can't providers just provide services or just diagnose faster?" Sometimes, in response to escalating wait times, practitioners are under increasing pressure to abbreviate evaluations. In some cases, this results in misdiagnosis. Shorter evaluations may also miss important information. Shorter evaluations may yield the same diagnosis but a less complete picture of the child. This is exactly why comprehensive assessments may take time. The primary purpose of diagnostic or ABA assessment is to inform treatment. A yes vs. no autism diagnostic status says nothing about what a child or family should do next and does not really identify strengths and abilities of the child. This is why comprehensive assessments should focus on providing individualized recommendations rather than simply giving a diagnosis.
Although these steps can feel frustrating when you are eager to begin services, they are intended to create a comprehensive understanding of your child's strengths, needs, medical history, educational supports, and family priorities so that therapy can begin with a thoughtful, individualized treatment plan rather than a one-size-fits-all approach.
Because of how resource intensive ABA services are, many insurance and behavioral intervention companies have implemented more stringent guidelines. These policies often times simply create more barriers to accessing much-needed treatment services and add to the prior authorization process and medical necessity documentation required for services to get approved. Both diagnostic and ABA services waitlists – are filled with the same families desperately trying to navigate over-burdened systems.
More expert, highly trained providers are needed, along with public policies that help families access high-quality autism services more quickly. The solution to long waitlists is not simply to shorten evaluations, reduce treatment planning, or replace experienced clinicians with less specialized alternatives. As I explain earlier, improving access should not come at the expense of quality. If a waitlist for surgery got too long, the hospital would likely hire more surgeons—not employ less effective devices, encourage shorter surgeries, or hire general practitioners to perform the surgery.
Just as patients waiting for heart surgery or cancer treatment deserve qualified specialists rather than rushed or simplified care, children with autism deserve comprehensive evaluations and individualized treatment planning from clinicians with appropriate expertise. The long-term solution is to increase the number of qualified professionals, improve reimbursement and access to care, reduce unnecessary administrative barriers and strengthen coordinated systems of care—not to lower the quality of assessment or treatment in an effort to move families through the system more quickly. Children and families benefit most from comprehensive evaluations and individualized treatment planning performed by experienced professionals rather than rushed or abbreviated assessments
Choose a resource
Ty's, yours. Take care.
- Aria
This column offers general, educational guidance. It is not individualized medical, psychological, diagnostic, educational, or legal advice.
Have your own question? Submit a letter to Ask Aria.
References
Desmarais, K., Barker, E., & Gouin, J. P. (2018). Service access to reduce parenting stress in parents of children with autism spectrum disorders. Current Developmental Disorders Reports, 5(2), 116-123.
https://doi.org/10.1007/s40474-018-0140-7Rivard, M., Morin, M., Mercier, C., Terroux, A., Mello, C., & Lépine, A. (2017). Social validity of a training and coaching program for parents of children with autism spectrum disorder on a waiting list for early behavioral intervention. Journal of Child and Family Studies, 26(3), 877–887.
https://doi.org/10.1007/s10826-016-0604-5



